Overview
This service package provides a non-contract customer and/or installer with 1 calendar year of technical support for Herz biomass boilers via telephone with our UK based technical support team.
Validity & Expiry
The support period shall commence at the moment the purchase is completed. For example a package purchased at 15:00 on 11th June 2018 will expire exactly 1 calendar year later at 15:00 on 11th June 2019.
Terms, Conditions & Exclusions
- Technical support does not guarantee that a breakdown will be resolved,
- Technical support does not mean any visits are made,
- Any engineers visits are chargeable and are not included in the technical support,
- Technical support does not include any costs for parts,
- Technical support does not cover warranty,
- Technical support is provided as is and returns are not permitted for this sale.
- Parts that are available in the warehouse are typically processed within 1-2 business days.
- Some parts may have an extended shipping time of 3-4 weeks due to supplier lead times. If an item is subject to delay, we will notify you as soon as possible.
Please refer to our returns policy
Please refer to our warranty policy