Shipping policy
1. General Shipping Information
Biomass Spares Online is committed to delivering your orders efficiently and securely. We offer shipping across the UK and selected international destinations on orders over £5,000.
2. Processing & Dispatch Times
- Parts that are available in the warehouse are typically processed within 1-2 business days.
- Some parts may have an extended shipping time of 3-4 weeks due to supplier lead times. If an item is subject to delay, we will notify you as soon as possible.
3. Delivery Timeframes
- Standard UK delivery: 2-5 business days after dispatch.
- International shipping times vary based on location and carrier services.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the size, weight, and destination of the order.
5. Supplier Lead Times
- Certain items are sourced from suppliers and may take 3-4 weeks for delivery.
- If your order includes such items, they might be dispatched separately if you request upon communication.
6. Tracking & Order Updates
- Once your order is dispatched, you will receive a tracking number via email or text from carrier.
- Please allow up to 24 hours for tracking information to update.
7. Shipping Restrictions
- Certain products may have shipping restrictions due to size, weight, or regulatory requirements.
8. Lost or Damaged Shipments
- If your order is lost or arrives damaged, please contact us within 3 days of delivery.
- We will work with the courier to resolve the issue promptly.
For further inquiries regarding our shipping policy, please contact us at parts@myriadservice.co.uk