Please read the following terms and conditions carefully as they constitute a part of our contract with users of this website concerning the supply of products ("goods"). BiomassSparesOnline is a trading name of Myriad Heat & Power Products Ltd ("we", "us", "the website"). These are an important part of our terms and conditions, please also refer to our general conditions of sale document linked here.
Your continuance to use this site constitutes acceptance of these terms and conditions.
BiomassSparesOnline aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Conditions.
1.1 If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange collection and return.
BiomassSparesOnline is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods. Returned goods must be accompanied with original Invoice number and / or Invoice.
1.2 If any Goods you have purchased have faults when they are delivered to you, you should contact
BiomassSparesOnline within 28 days to arrange collection and return.
BiomassSparesOnline is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. A repair, refund or replacement will be given at the manufacturers' discretion for products which become faulty within the specific warranty period. Returned goods must be accompanied with original Invoice number and / or Invoice.
1.3 If any Goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. The complete product must be returned, unless previously agreed by
BiomassSparesOnline in writing; incomplete items may not be returned. Returned goods must be accompanied with original Invoice number and / or Invoice.
BiomassSparesOnline does not accept liability for direct or indirect consequential loss caused by faulty product.
1.5 If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to
BiomassSparesOnline within 3 days and arrange collection and return.
BiomassSparesOnline is not responsible for paying shipment costs. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. Returned goods must be accompanied with original Invoice number and / or Invoice.
1.6 You have a statutory right to a “cooling off" period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to
BiomassSparesOnline within 7 working days of receipt. You are responsible for paying shipment costs if Goods are returned for this reason. Non-standard or special goods, including cable cuttings, are non-returnable. A re-stocking charge will be made on return of goods, subject to negotiation. In all cases, goods not returned within 30 days of purchase will be subject to a minimum 30% restocking charge. Returned goods must be accompanied with original Invoice number and / or Invoice.
1.7 If you wish to return Goods to
BiomassSparesOnline for any of the above reasons, please contact us using the details on the website to make the appropriate arrangements.
BiomassSparesOnline reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to:
1.8.1 Any use or enjoyment that you may have already had out of the Goods;
1.8.2 Any characteristics of the Goods which may cause them to deteriorate or expire rapidly;
1.8.3 Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
Please contact our team if you have need clarification on our returns policies: info@BiomassSparesOnline.co.uk
Last Updated: 28.09.2017